Refund policy

All of our patches are made to order, just for you. Because of this, we do not accept returns, exchanges, or cancellations for most orders.

If you have any questions before purchasing (size, backing type, color, etc.), please feel free to contact us at mythreadedheart@gmail.com so we can help you choose the best option.

Damages, Defects, or Wrong Item

We always want you to be happy with your order.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at mythreadedheart@gmail.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If the issue is approved, we will either replace the item or offer a refund, at our discretion. Items sent back to us without prior approval will not be accepted.

Non-Returnable Items

Because of the nature of our products, the following are non-returnable and non-refundable:

  • Made-to-order items

  • Custom or personalized patches

  • Sale items

  • Gift cards

Refunds for Approved Issues

If a refund is approved for a damaged, defective, or incorrect item, it will be processed back to your original payment method. Your bank or card issuer may take a few business days to post the refund.

If you haven’t received a refund after we’ve confirmed it was processed, please contact your bank or card provider first. If you still need help, reach out to us at mythreadedheart@gmail.com.