Refund Policy

All My Threaded Heart patches are made to order. Since each patch is created after purchase, we generally do not accept returns, exchanges, or cancellations.

Questions Before Ordering

If you have questions about size, backing type, color, or placement before purchasing, please contact us at MyThreadedHeart@gmail.com. We’re happy to help you choose the best option before your order is made.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at MyThreadedHeart@gmail.com.

When you email us, please include your order number, a short description of the issue, and clear photos of the item and packaging if applicable.

If the issue is approved, we will offer a replacement or refund at our discretion. Please contact us before sending anything back. Items returned without prior approval may not be accepted.

Non Returnable Items

Made to order embroidered patches, custom or personalized patches, sale or clearance items, and gift cards are non returnable and non refundable unless they arrive damaged, defective, or incorrect.

Approved Refunds

If a refund is approved, it will be processed back to your original payment method. Your bank or card issuer may take a few business days to post the refund.

If you have questions about a refund after it has been processed, please contact your bank or card provider first. If you still need help, email us at MyThreadedHeart@gmail.com.