Terms of Service

Welcome to My Threaded Heart. These terms explain the basic rules for using our website and purchasing from our shop. By visiting our website or placing an order, you agree to these terms, along with our Privacy Policy, Refund Policy, and Shipping Policy.

Our Products

My Threaded Heart sells made to order embroidered patches. We do our best to show each product accurately, but colors may look slightly different depending on your screen, lighting, and device settings.

Product details, prices, availability, and processing times may change without notice. We may correct errors, update product information, or discontinue products at any time.

Orders and Payment

When you place an order, you are asking to purchase the selected item or items. Orders are accepted once payment is processed and the order is confirmed. Please review your order carefully before submitting it, including size, backing type, quantity, and shipping address.

Because our patches are made to order, cancellations may not be possible once production has started.

Shipping

Orders are made to order and shipped according to our Shipping Policy. Delivery dates are estimates and are not guaranteed. Once a package is handed to the carrier, delivery timing may be affected by carrier delays, weather, holidays, or other issues outside our control.

Returns and Refunds

Returns, exchanges, cancellations, damaged items, defective items, and incorrect items are handled according to our Refund Policy.

Customer Information

You agree to provide accurate and complete order information, including your email address, shipping address, and payment information. We are not responsible for delays or delivery issues caused by incorrect information provided at checkout.

Intellectual Property

Our website content, including text, photos, graphics, designs, product names, and branding, belongs to My Threaded Heart or the respective rights holders. You may not copy, reproduce, sell, or use our content without permission.

Website Use

You agree not to use our website for unlawful activity, fraudulent purchases, spam, abuse, attempts to interfere with the website, or any activity that violates the rights of My Threaded Heart, our customers, Shopify, or others.

Third Party Services

Our store is powered by Shopify and may include services from third party providers such as payment processors, shipping carriers, analytics tools, or marketing tools. These providers may have their own terms and privacy policies.

Limitation of Liability

To the fullest extent allowed by law, My Threaded Heart is not liable for indirect, incidental, special, or consequential damages related to your use of our website or products.

Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page, and continued use of the website means you accept the updated terms.

Contact Information

Questions about these terms can be sent to MyThreadedHeart@gmail.com.